BingTech

IT services

Customer service: admin@banacek.tech

Refund Policy

REFUND POLICY This policy (“Refund Policy”) is applicable to all BingTech products and services (“Products” and “Services”), whether specified on our terms and conditions of use on the website (“Website”), or otherwise purchased by the customer. In purchasing any Digital Website based Products or Services from BingTech the customer agrees that they have read, understood, and accepted the terms and conditions of our Refund Policy. Customers should not purchase or proceed to use such products unless they strickly accept these Terms. The first instalment payment – if charged – is for time, labour and expertise involved in requirements analysis, information gathering, style identification, and – in some cases – writing and supply of proof of style. If the customer decides to terminate the project or the mandate for us to cancel such project at any time prior to completion, then BingTech will refund the first instalment minus time spent and expenses incurred to that date. If time and expenses add up to an amount greater than the first instalment, then the customer will be liable for that additional cost incurred, and they must agree to pay that amount within 14 days of invoice date issuance. For the purposes of our agreement, “time and expenses” means: – any previously agreed out-of-pocket expenses incurred by BingTech as a result of the project; and the cost of any time spent by BingTech on the project, including, but not limited to, time spent on correspondence, research, discovery, planning, writing, wireframing, design, development, testing and project management. This cost will be calculated by multiplying the hours spent by our standard hourly rate. Final Payments will be refunded only if the customer is able to clearly and objectively prove that the Product or Service delivered by BingTech does not suit the use for which it was intended, and as communicated in writing by the customer and if it does not meet with the Design Brief instructions. If we refund a customer any amount under our service agreement, we will also refund to them an amount in respect of any GST that the customer has paid in respect of that amount. Please note that that under Fair Trading requirements as a services provider we must provide consumers with a refund policy option. We confirm that under our fair use policies stipulated above, we meet our legal obligations accordingly. We will always act in a transparent manner and will always disclose to consumers how we charge and will always give the opportunity to consumers to change their minds before they pay for our services, however, once payment is made by them we will act within the terms in accordance to our refund policy and service agreement as stipulated above.